Leasing / Resident Relations Professional

Job Description

Job Description

This position is responsible for providing exceptional customer service to residents and potential residents, while utilizing professional sales and marketing techniques, and solid customer service skills to close lease agreements, do event planning, marketing and maintain high occupancy at the apartment property.

JOB RESPONSIBILITIES :

• Utilize product knowledge to successfully market and present community and apartment feature / benefits according to prospects needs.
• Input apartment availability, resident activity and other information into property management software to ensure timely dissemination of information to team.
• Identify needs for each customer through building a strong rapport. Listen carefully and demonstrate apartment homes to meet their needs. Sell the programs and services offered at the community. If unable to assist at our community, continue to offer a high level of customer service to help them.
• Listen and communicate clearly with customer / resident and respond to all resident concerns, complaints, and inquiries in a timely manner. Update your supervisor and document appropriately. Follow up with customer to ensure full satisfaction. Enter service requests into software. Work with Service Supervisor and team to ensure resident satisfaction.
• Organize all lease paperwork as outlined by policy. Work with customer to ensure a seamless move-in experience.
• Plan, organizes, promotes, attends, and executes community events for residents.
• Continue to look for new & creative resident event ideas & vendors. Negotiate costs that align with budget & obtain the best services for the best price.
• Prepare organize packets and documents for move-ins, turns, and renewals
• Exercise confidentiality and trustworthiness when handling sensitive information.
• Manage online reviews, monitor and update social media accounts, and post to Craigslist daily to meet the guidelines set by Sudberry. Monitor and promote community online reputation.
• Actively market the property, create and implement an outreach marketing plan.
• Create and distribute community fitness and activity calendar(s)
• Monitor, respond and engage resident posts in Yardi concierge and / or Active Building. Post content related to community or neighborhood events or promotions (outside vendor promotions must be approved by General Manager).
• Receive packages and notify residents of delivery, communicate with residents of any status changes within Parcel Pending to prevent delivery issues.
• Perform warm calls on move-in, renewal and close-out of service requests.
• Assist with renewal process.
• Any other tasks assigned or directed.

REQUIREMENTS :

PREFERRED :

PHYSICAL DEMANDS :

OTHER KNOWLEDGE, SKILLS, AND ABILITIES :

ATTENDANCE AND PUNCTUALITY :

SPI offers a comprehensive benefits package, competitive salary and bonus potential designed to recognize and reward employees with superior performance at the individual, team, and company levels.

Job Type : Full-time / Non-Exempt

Salary : $23.50 - $24.50 per hour (plus bonuses)

SPI is an Equal Opportunity Employer. Veterans and Disabled.

Job Type : Full-time