Epic Project Coordinator

Job Description

Job Description

Why Join First Choice Community Health Centers

Nestled in the heart of North Carolina, Harnett County offers a unique blend of small-town charm and convenient access to big-city amenities. Located less than an hour from both Raleigh and Fayetteville, residents enjoy the tranquility of rural living with the benefit of nearby urban excitement.

At First Choice, we’re proud to offer employment opportunities in this beautiful area, giving you the chance to work in a close-knit community while staying connected to the vibrant Triangle region. With a perfect balance of peaceful + affordable living and easy access to cultural and career opportunities, Harnett County is an ideal place to call home.

Position Summary

We are seeking a full-time Epic Project Manager for First Choice Community Health Centers, a Federally Qualified Health Center in Lillington, NC. The Epic Project Manager will be responsible for planning, organizing, and overseeing the completion of specific projects, ensuring they are delivered on time, within budget, and to the required standards. They lead and coordinate teams, manage resources, and communicate with stakeholders throughout the project lifecycle. Essentially, they are responsible for the overall success of the project. This role provides strategic leadership and direction for a portfolio of Epic projects, including large-scale implementations, system optimizations, and cross-functional integrations that support the organization's digital health transformation.

Benefits Offered

• Company paid Medical Insurance
• Dental and Vision insurance
• Retirement Planning (403B)
• Health Reimbursement Account (HRA)
• 11 Paid Holidays

Full Time Position Duties and Responsibilities

Project Management : Provide Coordination and project management to all Medical and Dental Electronic Health Record related projects. Create project and implement project plans for new modules, software, or functionality. Work with Clinical Informatics staff, Epic analysts, Database administrators, and System administrators to coordinate and facilitate projects including interim and long term milestones / deliverables and progress. Administer tools to track projects to facilitate work by staff and oversight by leadership. Provide regular check-ins for Director of IT and CMO. Identify and troubleshoot issues that threaten project timelines and / or viability. Participate with Director of IT and others as needed to evaluate and develop new initiatives or solutions and collaborate in preparing needed documentation for leadership decision making. Dental Software (Currently Dentrix but likely Epic Wisdom in future) : Provide primary IT support for First Choice Dental Health Record. This may include initial implementation of the Wisdom Dental Health Record. Collaborate with System administrators and technical staff on delivery and maintenance of Dental Health Record (DHR) at the dental site. Collaborate with the Dental Director, COO and other IT staff and end users to deliver high quality, integrated, dental care. Configure DHR functionality to improve user efficiency / usability and patient safety. Optimize software upgrades including review of Epic Nova release notes. Evaluate and implement new functionality in Epic and work with DCDO, COO, CMO, dental staff to optimize the system. Create User and Provider records for new employees and guests according to security procedures. Assist users during training and system upgrades. Solve day to day issues that arise within the system. Assist with other reporting or informatics tasks as needed. Provide backup support for other Epic modules as needed. Document build to facilitate cross-coverage and collaboration with other team members. Documentation and response in a ticket-based work order system.

Support for other Epic modules (such as MyChart, Welcome, Care Everywhere) are included as staffing and responsibilities change and as new modules are implemented. As assigned by supervisor. Occasional after hours work & support.  Must complete certification in EpicCare Wisdom (if implemented) within six (6) months of organization’s completion of implementation agreement with Epic. If Wisdom is not implemented, completion of appropriate training for Dentrix / Dexis is required.

REQUIRED EDUCATION, TECHNICAL TRAINING OR EQUIVALENT : Bachelors Degree in IT, Engineering, Math, MIS or related field or equivalent experience

REQUIRED EXPERIENCE OR SKILLS : Experience with Epic Software. Demonstrated technical abilities to absorb complex concepts and communicate them to a non-technical audience and to interpret end-user needs in light of available functionality. Experience in working in a team managing multiple projects concurrently. Demonstrate creative, collaborative problem solving approach and strong analytical skills. Proficient with EPIC Ambulatory, Prelude, Cadence : (will be trained), Dental Software (Dentrix or Epic Wisdom – Training provided), Microsoft Office Suite. Excellent customer service skills for interacting with other team members and end users. Frequent end-user interaction anticipated

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SALARY Commensurate with Experience.

Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and / or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills / experiences for jobs are expressed in brief terms.

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