Technical Services Representative (Elkton)

Aquafin, Inc. is seeking an experienced Technical Services Representative to support customers and internal teams with technical expertise related to our waterproofing, concrete repair, and protective coating systems. This role plays a critical part in ensuring the correct specification, application, and performance of our products across a wide range of commercial and infrastructure projects.

This position can be based at our headquarters in Elkton, MD or operate remotely for candidates with strong industry experience.

Key Responsibilities

Provide technical support to customers, distributors, engineers, and contractors

Review project specifications and submittals to ensure proper product selection

Assist with system design recommendations and troubleshooting issues in the field

Respond to product inquiries, application questions, and jobsite challenges

Conduct in-person and virtual training sessions for installers and design professionals

Collaborate with the sales team on project strategies and customer support

Document field issues, performance feedback, and application results

Qualifications

Minimum 23 years of experience in a technical role within the construction materials industry (waterproofing, concrete repair, or related field)

Strong understanding of commercial construction practices and jobsite environments

Ability to interpret technical drawings, specifications, and product data sheets

Excellent written and verbal communication skills

Comfortable interacting with contractors, engineers, and architects

Strong organizational and time-management skills

Preferred but not required :

Bachelors degree in Engineering (Civil, Structural, or related field)

Field experience with coatings, sealants, membranes, or repair mortars

What We Offer

Competitive salary, commensurate with experience

Full benefits package (medical, dental, 401(k), PTO)

Training and ongoing technical development

Collaborative team environment with strong internal support

Opportunities for growth within a stable and respected company

If you have hands-on industry experience and want to join a team that values technical depth and real-world solutions, we encourage you to apply. You can call us or send your resume to hr@aquafin.net.net