Innkeeper - The Willows Inn

Job Description

Job Description

The role…

At Soho House, the Innkeeper oversees all aspects of the running and maintaining of the Inn. A successful Innkeeper is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast-paced environments.

Main Duties

• Providing great guest experience in person or on the phone. To fulfill the needs of our guests in a professional manner.
• Coordinating with housekeeping regarding the daily check in / out sheet. Communicating immediately as guests check out and which guests have requested late check out / early check in.
• Complete Room Inspections based on the daily checklist behind housekeeping to ensure rooms are ready for check in.
• Answering the telephone with a professional greeting.
• Processing reservations / answering questions to the best of your knowledge / assisting guests as needed. Also understanding how to handle when faced with questions you do not have the answers readily available.
• Answering incoming emails in a timely manner. Effectively directing email inquiries to the correct team, department and management.
• Checking in / out guests in a professional and confidential manner with the guest's security in mind. Communicating early check or late check-out procedures to the guests and providing alternatives when necessary.
• Assist with luggage when guests checking in and out.
• Offer tour of property for new check-ins and communicate important Inn information such as : breakfast times / wine and hors d'oeuvres reception / pool hours / how to reach an Innkeeper / always get the registration card signed.
• Effectively following up with guests after check in to make sure check in experience went well.
• At check out if applicable saying good bye in person and always thank the guest for staying with us and inviting them back next time
• Taking care of guests requests varying on the guest, and finding alternative best solutions if not able to fulfill original request.
• Establish good guest connection and referring any information to the chef or noting any special requests in their Think Reservations folio for all Innkeepers knowledge.
• Specific guest service such as breakfast service / wine and hors d'oeuvres service / pool service and maintenance.
• Relaying Maintenance issues to the GM in a timely manner.
• Regulating cleanliness / order / temperature control / and lighting in all common areas
• Light housekeeping to include : laundry / dishes / sweeping / bussing / garbage when time permits
• Restocking of kitchen supplies and office supplies, reporting to management when supplies are running low

Required Skills / Qualifications

Physical Requirements

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

$20—$20 USD