Aviation Data Resilience Manager
Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include :
- Attracting and retaining a skilled and diverse workforce
- Valuing teamwork, openness, accountability, productivity, and employee development
- Providing all customers with courteous, responsive, accessible, and seamless quality services
- Taking initiative to identify, analyze, and solve problems
- Collaborating with stakeholders to make informed decisions
The Aviation Data Resilience Manager is responsible for providing strategic leadership for Charlotte Douglas International Airport by implementing a department-wide data resiliency strategy and an IT disaster recovery planning to ensure compliant and effective technology methodologies. Airport data resiliency is a strategic resource that the Data Resilience Manager will use to empower staff and leverage technology to maximize operational insights and customer value. Quality, trusted data are imperative to sufficiently implement AI and to be prepared for disaster recovery scenarios. Reporting to the Aviation Technology Director, this role collaborates with leadership across the department to build and execute technology-driven business strategies and connect data and to existing strategic efforts. This position will also oversee the implementation of Artificial Intelligence training and initiatives. The role will foster the collaborative use of data and build a culture around resilience and preparedness.
Essential Duties and Responsibilities :
Provide strategic support to leadership by clearly aligning data resilience strategy and efforts to demonstrate strategic value and return on investment.Build and foster strong relationships with internal and external stakeholders to create a trusted space for collaboration and creative problem-solving with data resiliency and tools.Develop and implement processes to improve insights, maximize operational efficiency, ensure quality and compliance, and to appropriately apply advanced technology and techniques (e.g. Machine Learning, Network Analysis and predictive analytics).Supervise formal and informal teams that provide technical and functional support, aligning technology and staff efforts to maximize value and streamline processes.Collaborate with Emergency Management and Risk Management to develop an IT Disaster Recovery strategy to codify and solidify IT business continuity preparedness.Provide leadership to standardize data resiliency and processes across divisions to ensure compliance through effective alignment, specifically around warehousing, integrations, preparation, analysis and visualization.Develop department-wide guidance and trainings around both large scale deployments and individual use of Artificial Intelligence to ensure safe integration and that it is used alongside high quality, validated, and secure data.Create and lead cross-functional staff committee to prioritize airport-wide resiliency projects and initiatives to effectively implement staff- and / or vendor-led efforts and to promote an agile way of working.Develop airport-wide training (i.e. rotational program) that educates and empowers users and creates a strong linkage between teams that build a common understanding of resiliency across lifecycle.Supervisory Responsibilities :
Provides leadership, direction, and mentorship to multidisciplinary teams of technical and functional staffOversees day-to-day team operations, ensuring alignment with team goals, departmental priorities, and technology standardsEstablishes clear performance expectations, conducts regular evaluations, and supports staff development through coaching, training, and career progression planningFosters a collaborative and accountable work environment that encourages innovation, professional growth, and continuous improvementManages team workloads and resource allocation to ensure timely and successful execution of complex, high-impact airport projectsMinimum Qualifications :
Master's degree and 5 years relevant experience ORBachelor's degree and 7 years relevant experience ORAssociate's degree and 9 years relevant experience ORHigh School diploma or equivalent and 11 years relevant experiencePreferred Qualifications :
Bachelor's degree in data science, computer science, information technology or a related field.10 years' experience in data management, analytics, or related field, with progressively increasing leadership responsibilities; 5+ years of experience in a leadership role supporting data initiatives, strategic planning, operations, or organization change.Strong managerial presence with the ability to manage multi-faceted teams as well as influence leadership and drive collaboration.Demonstrated experience in developing and implementing data strategies in large organizations.Proven experience leading complex technology initiatives and cross-functional teams.Excellent communication skills with the ability to communicate complex technical and data concepts to a variety of stakeholders.Working understanding of Aviation-related regulations and security and funding requirements.Have an unbound imagination for creative problem solving across multiple areas and disciplines.Competencies for Successful Performance of Job Duties :
Knowledge of : Information Systems management and lifecycle, Artificial Intelligence, Business Process Management, Disaster Recovery Planning, English grammar, spelling, and punctuation, Modern office procedures, methods and computer equipment, Financial systems usage to aid in researching technology spend, Technology and City business principles, Understanding duties of the TSO and must be able to fill in on as needed basis.Skill in : Interpersonal skills necessary to develop and maintain effective and appropriate working relationships, Performing a variety of duties, often changing from one task to another of a different nature, Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.Ability to : Meet deadlines for all technology schedules as it relates to aviation, Understand and carry out oral and written directions, Accurately organize and maintain documents and electronic files, Maintain the confidentiality of information and professional boundaries, Communicate effectively, both orally and in writing, Develop computer applications using programming languages, Create and deliver effective presentations, Read and interpret technology diagrams.Working Conditions and Physical Demands :
This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and / or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
ADA and Other Requirements :
Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.
Physical Requirements :
Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
Adequate vision, hearing, and speech required
Sensory Requirements :
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
Comprehensive of written information in work related documents
Ability to hear, understand and distinguish speech
Additional Information :
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.