Front Desk Associate

Front Desk Associate

Super Soccer Stars is seeking a full-time Front Desk Associate to join our team! We are seeking an individual who genuinely enjoys working with children, participating in athletics, and engaging with the community. As the Front Desk Associate, you will be responsible for the day-to-day front desk, customer service, facility management, scheduling, and communication at our main locations located in the Upper West Side and Upper East Side.

You will report directly to the Operations Manager to provide outstanding customer support, front desk management, and marketing assistance.

This is an in-person position; applicants must be available to work Tuesday through Saturday and able to commute reliably to our Upper East Side and Upper West Side locations.

We're a diverse and committed group that values teamwork, creativity, and a shared passion for delivering high-quality children's programming. Our mission is to provide the best youth sports experience for families across the cityand we're growing every day.

Day-to-day Operations

Customer Service & Communication

• Maintain flawless communication with customers and prospective customers in person, by phone, text, and email.
• Foster positive relationships with clients, children, and partners to ensure an excellent customer experience.
• Answer customer questions, provide program information, and communicate schedule updates or changes.
• Guide families through enrollment, transfers, and withdrawals, offering solutions when needed.
• Handle initial-level escalated issues quickly and professionally to uphold Soccer Stars' standards.

Front Desk & Administrative Support

Field & Marketing Support

Operational & Administrative Support

Schedule