Client Account Manager (Hybrid)

Client Account Manager (Hybrid)

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Due to our continued growth, we are hiring for a Client Account Manager with PracticeMatch! We are targeting candidates who are able to come onsite either our Creve Coeur, MO or Fort Washington, PA office. This will be a hybrid position.

Job Description

Business Unit Mission :

The Client Account Manager is primarily responsible for building and maintaining professional relationships with clients throughout their time with PracticeMatch.

Essential Duties and Responsibilities :

Including, but not limited to the following :

• Build and maintain strong relationships with new and existing clients, maintaining regular contact with them to determine satisfaction with products, understanding their challenges and concerns, how we provide them value, to assist them with appropriate usage of product, and educate them on new features and how to better utilize various products and services.
• Negotiates renewal contracts with clients within budgeted range.
• New client onboarding & development of long-term maintenance plan.
• Resolves client problems with company products, developing and enhancing professional relationships with clients, and fostering increased client immersion with the products.
• Upsells additional products and solutions when a need is identified, hitting monthly and quarterly sales goals.
• Promote increased usage of different facets of our products to increase the return on investment to our clients and increasing the likelihood of renewal.
• Performs monthly Health Checks on accounts, to identify potential problems and get ahead of solutions
• Maintain contracts and ensure billing is correct.
• Documenting communication with clients in our proprietary database and collaborating with management to tackle existing and anticipated concerns.
• Maintain CRM to ensure all information on clients is accurate
• Travel to Client Locations, Physician shows, and Provider shows
• Exhibit professional attitude toward clients while being patient, courteous, personable, and quick thinking.
• Performs other duties as assigned.
• Maintain regular and punctual attendance
• Work cooperatively with others
• Comply with all company policies and procedures.

Qualifications

Competencies :

Education and Training Required :

Minimum Experience :

Additional Information

Benefits :

A career opportunity with M3USA offers competitive wages, and benefits such as :