IT User Support Specialist I

Overview

The User Support Specialist provides technical support to staff throughout the organization. This role includes responding to inquiries, diagnosing and resolving fundamental technical issues, and escalating more complex problems to advanced support teams. The ideal candidate will possess a customer-focused mindset, excellent communication skills, and a strong foundation in IT systems and software, along with at least two years of experience in a helpdesk or support role.

Position Details

Title : IT User Support Specialist I or II

Position classification : Exempt

Department : Information Technology

Position report to : IT Support Assistant Manager

Shift hours : 9am-5pm

Education / Experience

• Two years help desk experience required
• Microsoft 365 (Azure, Intune, Teams) experience is a plus
• IT certification, or some college is a plus
• Strong verbal and written communication skills with a customer-focused mindset
• Basic understanding of computer systems, networks, and common software applications
• Ability to troubleshoot and resolve technical issues in a timely manner
• Excellent problem-solving and critical-thinking skills
• Ability to work independently and as part of a team
• Willingness to learn and stay current with technology trends and products
• Able to travel to all satellite office locations
• On-Call Duty Rotation that includes nights and weekends

Responsibilities

Job Posted by ApplicantPro

J-18808-Ljbffr