Rental Account Manager

Rental Account Manager (RAM)

Build on your career with a company that has a future. At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a Customer Service Coordinator, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!

The Rental Account Manager (RAM) exists as the primary Rental Sales / Marketing function at the BU level. This position mainly supports the commercial rental and trailer services product lines. Will increase Ryder's rental sales presence in the BU ensuring the generation of profitable new accounts while retaining existing accounts. The end result should be the pure rental revenue growth, improved profitability and improved Return on Assets. In addition, given their lease conversion quotas, the position should be additional lease sales filters for the organization improving the lease sales productivity and performance for the Lease Sales organization.

Territory : Roseville, Taylor, Livonia, and Detroit, Michigan

Schedule : Monday to Friday during business hours

$50,000 - $55,000 plus commission

Essential Functions :

• Sales : Develop leads through cold calls, telephone solicitation and customer visits. Through the use of product knowledge, assess customer's needs and develops a proposal. Work with rental operations to ensure the equipment is available. The RAM is also responsible for marketing at the branch level and ensuring that rental sales representative are skilled in telemarketing to prospective customers and current customers SCOPE OF DECISION MAKING : Contacting actual decision maker, developing a competitive proposal. Training of RSR in proper phone skills and marketing techniques
• Customer Retention : Maintain a contact with the customers through multiple customer visits and phone calls. Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentals SCOPE OF DECISION MAKING : Retaining customers in a price competitive market. Scheduling a time for retention visits to long term rental customers to ensure Ryder keeps a good relationship
• Time Administration : Proposal and contract development, maintaining customer files, preparation of follow-up correspondence and coordination with other BU departments. Maintaining FIS integrity and accuracy of customer data in the DPS system. Administration-credit approval, collections of receivables, maintenance-PM status and updates of scheduling. SCOPE OF DECISION MAKING : Follow-up within a specific time frame. Compliance with company procedures. Diplomatically dealing with collection of past due receivables

Additional Responsibilities :

Skills and Abilities :

Qualifications :

Job Category : Outside Sales