Director of Patient Access - 245732 (Cherry Hill)

Job Title : Director of Patient Access

Position Overview :

The Director of Patient Access is responsible for overseeing and optimizing the organizations access-related services to ensure equitable, timely, and efficient entry to care. This role provides strategic leadership for patient access operations across Laboratory, Radiology, and Outpatient Services , with oversight of approximately 55 FTEs, 3 managers, and 1 supervisor . The Director will develop policies, improve workflows, monitor performance, and collaborate with stakeholders to remove barriers and enhance the patient experience.

Key Responsibilities :

• Develop and implement strategies to improve patient access and streamline service entry points.
• Lead and manage access teams, including front-line staff, managers, and a supervisor.
• Oversee daily operations for Lab, Radiology, and Outpatient access services.
• Monitor and analyze key performance indicators (KPIs) to identify challenges and implement process improvements.
• Collaborate with internal stakeholders to align access initiatives with organizational goals and patient needs.
• Ensure compliance with all regulatory standards, organizational policies, and best practices.
• Foster a culture of equity, inclusion, accountability, and customer-centered service.
• Drive continuous improvement initiatives to enhance operational efficiency and patient satisfaction.

Qualifications :

Preferred Skills :