Sr. Client Technology Management Engineer

Job Description

Job Description

Job Summary :

As a Sr. Client Technology Management Engineer, you will bring a solid background in current technologies, working as a direct point of contact for our clients to address their business needs through technology. You will act as a Senior Engineering resource when interfacing with assigned clients, providing guidance to address complex architectural and technological challenges. To join our team you should be a critical thinker, attentive to the needs of our clients, and be capable of articulating technology to audiences with varying degrees of technical knowledge. Our ideal candidate will also have familiarity with the alternative investment industry, specifically hedge funds, private equity, venture capital, family office, etc.

Responsibilities  (including, but not limited to the following) :

• Address ongoing issues and provide solutions for clients that improve the overall platform
• Work directly with client approvers to identity a wide range of technical pain points and either resolve through existing technology, or research and identify alternate options to meet their business needs
• Work with vendors and coordinate on escalated issues internally in a timely fashion
• Ownership and follow up of pending issues to resolution
• Tailor technology to adapt to client-specific business requirements
• Root cause analysis of systemic issues for clients
• Evaluate and deliver 3rd-party software integrations not currently resold / supported by Abacus
• Collaborate with other Senior Engineering and Cloud Architect team members to deliver solutions to clients
• Note common client requests as potential product and platform enhancement opportunities

Skills

Qualifications

The Benefits of Working for Abacus :