Director, Marketing Communication Operations

Marketing Communication Operations Director

Become a part of our caring community and help us put health first.

Humana is transforming its marketing operations to deliver agile, data-driven, and personalized member experiences at scale. As Director of Marketing Communication Operations, you will play a pivotal leadership role in orchestrating multi-channel campaigns and customer journeys across our healthcare insurance ecosystem. Reporting to the AVP of Marketing Operations, you will shape strategic direction, influence senior stakeholders, and lead a high-performing team of marketers. You'll drive collaborative go-to-market strategies, foster strong partnerships across internal teams and external vendors, and ensure compliance with CMS, Medicaid, and Pharmacy marketing regulations.

Key Responsibilities

• Campaign Strategy, Execution & Platform Enablement
• Define and drive the strategic vision for integrated, multi-channel marketing campaigns (e.g., direct mail, email, SMS, outbound calling)
• Translate journey blueprints into executable campaigns in partnership with Marketing, Experience Design, and MarTech teams
• Champion the enterprise-wide adoption of platforms such as Salesforce Marketing Cloud and Adobe Experience Platform
• Promote automation, personalization, and journey mapping through advanced tools and AI-powered capabilities
• Ensure organizational alignment on campaign approaches and compliance with CMS, Medicaid, and Pharmacy marketing standards
• Operational Excellence & Vendor Ecosystem
• Design and implement scalable processes for campaign intake, development, and execution to ensure speed, quality, and compliance
• Lead capacity planning and resource allocation across internal teams and external partners
• Oversee vendor strategy, including selection, performance management, and contract negotiations aligned to business goals and SLAs
• Manage budget planning and ROI accountability to ensure efficient and impactful resource deployment
• Drive continuous improvement across workflows, documentation, and operational standards
• Build collaborative relationships with third-party vendors and agencies to advance shared objectives and support organizational growth
• Compliance, Risk & Regulatory Leadership
• Serve as a subject matter expert on CMS, Medicaid, and Pharmacy marketing regulations
• Partner with Legal, Compliance, and Risk teams to proactively identify and mitigate regulatory risks
• Embed compliance requirements into campaign workflows, documentation, and platform configurations
• Ensure audit readiness through rigorous oversight of marketing practices, data governance, and regulatory reporting
• Innovation, Transformation & Team Leadership
• Lead the migration strategy between legacy and modern MarTech platforms, ensuring continuity, scalability, and business alignment
• Promote a culture of innovation by integrating emerging technologies and AI into marketing operations
• Inspire and develop a high-performing, diverse team through mentorship, coaching, and professional growth
• Foster cross-functional collaboration and transparency across Marketing, IT, and Experience teams

Required Qualifications

Preferred Qualifications

Scheduled Weekly Hours : 40

Pay Range : $138,900 - $191,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits : Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 10-19-2025

About Us : Humana Inc. (NYSE : HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer : It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.