Patient Services Rep - Lead

Lead Patient Services Representative

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

The PSR is the first point of contact for patients and assists them with registration processes . Responsibilities include patient interviews, collecting and verifying demographic, insurance and financial data, and accurately entering information into computer . The lead PSR works closely with the manager or supervisor and assists in the smooth operation of the department by coordinating workflow and assignments, training, and providing coverage as needed .  Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently required .

Roles and Responsibilities :

• Greeting patients and caregivers on arrival in a welcoming and friendly manner .
• Providing support to patients, and their caregivers
• Properly identifying patients utilizing two identifiers, name and date of birth, and scanning copy of patient identification into database.
• Registering and pre-registering patients in database including collecting accurate demographic and insurance information , ve rifying insurance , and scanning copy of insurance card into database .
• Proper completion and explanation of all required registration forms .
• Proper filing of Imaging requisitions.
• Adherence to general admitting policies and procedures to include proper placement of patients on appropriate nursing unit in appropriate status per practitioner order , and proper transfer of patients per practitioner orders.
• Timely and accurate discharge of patients per practitioner order.
• Coverage of Switchboard during lunches, breaks and during the night shift (2300-0700)
• Follows proper procedures for deaths and autopsies to ensure timely handling of deceased patients.
• Collection of copays as required , following cash drawer process .
• Assist department supervisor in coordinating workflow and schedule.
• Assist with training and education.
• Provides coverage as needed.
• Flexibility in assuming other appropriate responsibilities and duties not noted above.

Required Skills and Experience :

Location and Travel Requirements :

Pay Range Disclosure :

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at .

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