GTMO Process Design Consultant

GTMO Process Design Consultant

Charlotte, North Carolina;Jacksonville, Florida; Jacksonville, Florida; Fort Worth, Texas; Chicago, Illinois

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Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description :

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement / transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

LOB Specific Description :

Responsible for supporting project initiatives within the Global Operations : Global Treasury and Merchant Operations organization (GTMO). Manages cross-functional and / or inter-departmentalprojects for GTMOproducts, processes, functions, and employee readiness. Keyresponsibilities ofthe job include partnering with the business, operations, and technology to develop a plan to sustain change,evaluating currentmethods, anddeveloping strategiesto implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools todrive project completion,and ensuring projects follow enterprise change standards.

Responsibilities include, but not limited to :

PPRT setup and ongoing management

Establish and manage routines and report-outs

Lead comprehensive planning, implementation and adoption across business, product, technology, operations, and support functions

For projects with technology, responsible for obtaining all required evidence from Technology Lead

Primary Point of contact for the project deliverables

Completion of all required record maintenance from non-material projects

Project budget, and burn rate

Accountable for managing project health status and escalating risk

Responsible for adhering to all requirements within the framework and structure

Maintain the prioritization of all program deliverables / projects

Maintain project plans

Signoff on required deliverables for the project

Readiness communications are complete

Organize and advance the project, ensuring everything is on time, in scope and on budget

Develop project plans and track for one or more workstreams

Identify and engage key stakeholders

Document and manage dependencies across initiatives

Define and roll out communications and training plans

Identify and escalate risks and issues

Skills : Active Listening

Data Collection and Entry

Process Mapping

Project Management

Reporting

Continuous Improvement

Critical Thinking

Data Visualization

Process Design

Strategic Thinking

Administrative Services

Business Process Analysis

Process Effectiveness

Process Performance Measurement

Process Simplification

Required Skills : :

5-7 years of project management experience in financial services

Proficiency in various Project and Portfolio Management Tools (i.e., PPRT, JIRA, QC, Visio, MS Project, etc.)

Excellent communication skills, coupled with the ability to influence, negotiate, persuade and resolve conflict at all levels

Demonstrate ability to drive execution of complex change requirements

Have strong planning and organizational skills, accepting accountability for tasks and ability to balance a high volume of work under pressure

Global Banking and / or CashPro Product experience is highly desired

Project Management Professional Certification (PMP) is a plus

Shift :

1st shift (United States of America)

Hours Per Week : 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https : / / dcba.lacounty.gov / wp-content / uploads / 2024 / 08 / FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.