Payments & Deposit Operations Representative III - Customer Service

Payments & Deposit Operations Representative III

The Payments & Deposit Operations Representative III provides a broad range of operational support and performs general to specialized transactions and / or other processing activities for own Operations function. Communicates with partners in a professional manner, demonstrating clear understanding of customers / partners needs and knowledge of TD products and processes.

Schedule : M-F; 8 am - 5 pm

Must live a commutable distance from : Mt Laurel, NJ; Greenville, SC; Lexington, SC; or Jacksonville, FL.

Depth & Scope :

• Works within moderately defined guidelines and / or is responsible for activities involving multiple steps, systems, and jurisdictions
• Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk / financial impact
• Uses judgement and understanding of process / policy risk when recommending exceptions outside general practices or guidelines
• Identifies and resolves issues within authority on processes or transactions or escalates internally as required
• Generally interacts with internal partners; may also interact with external customers for functions performed
• May provide process / policy guidance to others (e.g. within team, internal partners)
• Focus of work spans from daily, weekly to monthly activities
• Requires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues / requirements for jurisdictions supported

Education & Experience :

Customer Accountabilities :

Shareholder Accountabilities :

Employee / Team Accountabilities :

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are : TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards Package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid