Technical Writer – Senior Job at Softswiss in Georgia

SOFTSWISS continues to expand the team and is looking for Technical Writer. We need a true, experienced, and accomplished professional who shares our culture and values to join our team.

As a technical writer, you are going to deliver user guides, release notes, microcopy, and technical documentation including API docs-reference and conceptual parts.

Our tools : Docusaurus, Redocly, Swagger, Git, GitLab, VS Code, Mailchimp, Confluence, Jira.

With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.

Purpose of the role :

You’ll develop and maintain clear, structured documentation to support Technical Account Managers and internal teams, ensuring smooth onboarding processes and efficient knowledge sharing.

Your work will enhance the accuracy, accessibility, and consistency of our internal knowledge base, enabling Technical Account Managers to deliver exceptional client experiences.

Key responsibilities :

• Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos and tutorials, FAQs, and glossaries
• Create, edit, and maintain technical documentation including but not limited to API documentation, description of configuration files
• Create release notes
• Create microcopy
• Work closely with writers, integration managers, developers, product owners, business analysts, QA team, and others
• Mentor other technical writers on best practices and processes

Requirements :

Nice to have :

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different

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