Sr. UX Researcher

Overview

Your role in our mission

We\'re seeking an experienced Sr. UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a senior member of our product organization, you\'ll shape our UX strategy, mentor other UXers, and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You\'ll be responsible for establishing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into strategic recommendations that align with business objectives. Your expertise will help ensure we\'re building the right solutions that address real user needs and pain points.

Responsibilities

• Lead and execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking
• Design and implement comprehensive research plans for complex projects in a fast-moving environment
• Mentor junior UXers and evangelize research best practices across the organization
• Regularly present at Town Hall and All Tech meetings
• Synthesize research findings into actionable insights and effectively communicate them to stakeholders
• Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process
• Expand our research repository to make insights accessible and usable by the broader organization
• Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior
• Proactively identify research opportunities that could improve product strategy and user experience
• Advocate for user needs in strategic planning and prioritization discussions

Qualifications

What we offer

Interview process

Salary : $165,000 - $200,000 a year

Compensation details : The salary for this position is $165,000 - $200,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.

About Us

Prosper was founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S. to connect people who want to borrow money with those who want to invest. Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated. Our mission is to help our customers advance their financial well-being through products including personal loans, credit, HELOC, and HELoan. We value accountability and cross-functional teamwork to encourage innovative thinking and deliver on our mission.

We\'re committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We value diverse ideas and perspectives and strive to hire the very best. Join a leading fintech company that\'s democratizing finance for all.

Our Values

Diversity expands opportunities

Collaboration creates better solutions

Curiosity fuels our innovation

Integrity defines all our relationships

Excellence leads to longevity

Simplicity guides our user experience

Accountability at all levels drives results

Website : www.prosper.com

Our Story & Team / / Our Blog

Applicants have rights under Federal Employment Laws.

Family & Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

California applicants : please view our California Consumer Privacy Act notice for applicants.

Prosper is committed to an inclusive and diverse workplace. All aspects of employment will be based on merit, performance, and business needs. We do not discriminate on any protected status. Prosper will consider qualified applicants who are non-US citizens and will provide green card sponsorship.

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