Sr. Complaints Program Specialist

Consumer Complaint Program Oversight

In this role, you will be responsible for the second line oversight of the consumer complaint program. Identify key trends, potential regulatory impacts and drive process improvement through cross-functional collaboration.

Responsibilities

• Serve as a subject matter expert for audits, exams and general business activities.
• Stay updated on regulations to ensure compliance, and develop an understanding of business areas' products, services, operations, third-party relationships and strategic goals.
• Review and investigate complaint trends with potential regulatory impact through various channels such as phone, email, and in-person in a timely manner.
• Collaborate with other departments to address and resolve complex issues including providing feedback to management for process improvements.
• Partner with advisory SMEs to determine the impacts on regulatory changes and UDAAP to align with current regulatory standards and guidelines.
• Provide ad-hoc complaint-related training in addition and enhance reporting to improve the accuracy and timeline of complaints data.
• Develop reporting for the department, cross-functional teams and leaders to ensure accuracy to support decision-making.

Education :

Years of Experience :

In Lieu of Education :

Compensation & Benefits :

Typical hiring range : $87,100 - $123,000 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

Additional Compensation : Annual performance bonus

Benefits : Alliant provides a benefits package including health care, vision, dental, and 401k with employer match.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.