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Director of Operations

Director of Operations

Center Stage MerchandisingNashville, TN, US
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About Us

Center Stage Merchandising is recognized on the Inc. 5000 list as the 341st fastest-growing company in the country . We specialize in custom headwear, apparel, and accessories for touring artists, music festivals, and lifestyle brands. With partnerships including Realtree, NHRA, Mossy Oak, and Theo Von, we're continuing to scale our infrastructure and team to match our growth.

Position Overview

The Director of Operations will oversee and optimize the day-to-day operations of Center Stage. This role ensures our processes, systems, and teams are aligned to deliver on-time, high-quality results for our clients. Reporting directly to ownership, this leader will be responsible for driving operational excellence, improving efficiency, and building scalable systems that support our continued growth.

Key Responsibilities

Operational Leadership

  • Own day-to-day operations across production, logistics, warehousing, e-commerce, and tour / event operations.
  • Ensure departments are aligned and executing with clear responsibilities, efficient communication, and accountability.
  • Partner with the Creative, Sales, and Marketing teams to support client success from design through delivery.

E-commerce Operations

  • Manage e-commerce store operations (Shopify and related tools), ensuring smooth product launches, inventory accuracy, fulfillment, and customer experience.
  • Oversee coordination between marketing, design, and fulfillment teams for online sales.

    • Tour & Event Operations

  • Direct merchandise planning and logistics for tours, festivals, and live events.
  • Coordinate with partners and clients to ensure smooth on-site operations, inventory flow, and reporting.

    • Process & Systems

  • Lead implementation and adoption of operational systems, including our internal app, Airtable, and inventory / royalty tracking platforms.
  • Standardize workflows across project management, logistics, e-commerce, and live events to ensure scalability.
  • Develop KPIs, reporting dashboards, and review cadences for tracking operational performance.

    • Team Leadership

  • Provide strategic oversight to project managers, e-commerce staff, and design staff
  • Establish training materials, SOPs, and accountability frameworks to ensure consistency.
  • Build a culture of ownership, problem-solving, and collaboration across departments.

    • Qualifications

  • 5+ years of experience in operations management, preferably in consumer products, apparel, merchandising, or live events.
  • Strong track record of building and scaling operational systems in a fast-growth company.
  • Experience managing e-commerce (Shopify), inventory management software, and ERP systems.
  • Proficiency with project management tools (Airtable, Monday.com, or similar).
  • Excellent leadership, communication, and cross-departmental collaboration skills.
  • Analytical mindset with the ability to identify inefficiencies and design scalable solutions.

    • What We Offer

  • Competitive salary + performance bonus structure.
  • Health, dental, and vision benefits.
  • 401(k) with company contribution.
  • Growth opportunities in a rapidly scaling company.
  • Dynamic, creative, and entrepreneurial environment where your impact is visible daily.
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