Inside Account Manager

Account Management Position

This account management position focuses on maintaining existing accounts in the small-to-medium sized business sector working with all levels inside the company to ensure that customers loyalty is to Worldwide Express. Our Account Managers offer a best in class, executive level management solutions to customers that are previously underserviced from their current provider.

Essential Duties & Responsibilities

• Identify and qualify C & D customers through proactive calls (script included)
• Retain and grow C & D customers through Account Reviews (script included)
• Penetrating all levels of an account
• Optimizing customer growth through additional business
• Solution solving to maintaining customer loyalty, margin management
• Maintaining customers daily volume etc.
• Transferring check paying customers to ACH (script included)
• Transferring paper invoice to e-Bill (script included)
• Perform necessary follow-up via phone and / or email to ensure opportunities have been successfully identified
• Engage with multiple contacts inside account and collect contact information (First / Last name, position, champion / adversarial, other notes)

Required Knowledge / Skills / Abilities

Qualifications

Physical Demands & Work Environment

Work Environment : Job is typically performed in a general office environment.