Administrative Clerk I

Administrative Clerk I

Job Purpose : To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.

Essential Duties and Responsibilities :

• Enter customer orders and scan / index documents as required.
• Schedule the pick ups and delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes in pick up and delivery schedules and potential service failures.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in update of Tee Cards.
• Other tasks as assigned by manager.

Additional Responsibilities :

Qualifications :

Education and / or Experience Required :

Language Skills Sets :

Mathematical Skills :

Reasoning Ability :

Computer Skills :

Physical Demands :

Work Environment :

Employer Rights :