TECH SUPPORT ANALYST I

TECH SUPPORT ANALYST I

Tech Support Analyst I

Description :

Provide excellent customer service and Level I technical support to all Archbold Medical Center Health System users

Provide support and assistance from call center, e-mail system, problem management systems and rounding services

Triage problems, document relevant information, prioritize problems based on customer needs and resolve all Level I and Level II issues

Open tickets in a timely manner. Utilizes service management system to document issues for tracking, including but not limited to system errors, problems, purchase requests and knowledge base solutions

Refer all Level III or unresolved Level II problems to the appropriate Information Services team(s)

Communicate relevant IT information to all Archbold Medical Center Health System users

Assist with system administration, configuration, testing and security duties as required

Experience / Qualifications :

Two year degree in Computer Technology and / or Electronics Technology

Two years of experience in computer programming and repair.

Experience in Healthcare IT preferred

Perks / Benefits :

(for eligible employees) :

Have optimal opportunity for career growth within our growing organization

Medical / Dental

Retirement Plan

PTO and paid life insurance

What Sets Us Apart

Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.

For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.

You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.

What we offer :

We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.

We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.

Below are a few of the benefits Archbold Medical Center offers to employees :

• Work / Life Balance
• Planning for the Future
• Low-Cost Prescriptions
• Health & Wellness Benefits
• Planning for Life’s Unexpected Moments
• Helping You to Advance Your Career

Mission

To provide safe, innovative and compassionate care for our communities.

Vision

A healthier region, stronger communities, meaningful work, and trusted care

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