Guest Services Representative (Seasonal)

Job Description

Job Description

Description :

This role is seasonal with full-time hours Monday-Friday 8 : 30am-5 : 00pm. This role will start on November 1, 2025 and run through May 2026.

About Pelican Bay Foundation

Pelican Bay Foundation is the premier luxury community in Naples, FL. One of the area’s largest exclusive enclaves, situated on more than three square miles and bordered by pristine white-sand beaches, our community offers the most diverse slate of amenities and activities anywhere in the region.

The Foundation manages all common areas, including two beach facilities and two private beachfront restaurants, two tennis facilities, two boardwalks, the Fitness Center and Wellness Studio, the Community Center, and approximately 90 acres of land.

About the Position

We are seeking a seasonal Guest Services Representative to be part of our Member & Guest Services department. You’ll get the opportunity to foster a culture of creating memorable experiences for members and their guests. Our ideal candidate has strong organizational and collaborative skills along with demonstrated experience in dealing with diverse personalities. You will work well under pressure, be a team player, organized, flexible, self-motivated, and reliable. You’ll have a chance to work with a passionate year-round team of managers, supervisors, along with an exceptional group of seasonal people from around the world.

What You’ll Do

• Greet and assist members, making them feel welcomed.
• Answer telephone calls for The Commons, ascertaining what help can be given to member(s) or transferring the call to the appropriate extension.
• Create guest cards, realtor cards and employee cards requiring computer input, speed and accuracy.
• Learn computer program for the ability to find members by number or name for creating guest cards, updating addresses and other member file information as needed.
• Maintain a cash box and use the Point-of-Sale (POS) system to sell guest passes and other items and give accurate change for cash sales.
• Process credit card transactions.
• Submit daily POS reports and cash accurately.
• Provide customer service to both members and guests—must be knowledgeable of all areas of Pelican Bay and current events.
• Update database with Member information as supplied by members.
• Maintain adequate supply of flyers, brochures, and printed information.
• Help members and guests with Lost & Found, by phone and in person—using the Security Lost & Found log and paperwork.
• Take appointments for the Special Needs tram and follow-up as necessary.

Requirements : Skills & Experience

Education

We offer a competitive total compensation and benefits package and pride ourselves in providing a fun, evolving, culture-centric work environment. All eligible regular employees are offered the following benefits :

Every team member joining our Foundation will share our Core Values :

Pelican Bay Foundation is an Equal Opportunity Employer and Drug Free Workplace