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Guest Services

Guest Services

Bowland, HeadPinz & FastTraxNaples, FL, US
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Job Description

Job Description

Job Description : Guest Services Representative

Join the HeadPinz Naples team as a Guest Services Representative and help us deliver the ultimate WOW experience to every guest who visits our center! You’ll play a vital role in ensuring our guests feel welcomed, informed, and ready to enjoy their time with us.

Key Responsibilities :

  • Greet guests warmly as they enter the bowling center and assist them with lane assignments.
  • Maintain clean and organized bowler areas, lane approaches, and ball returns before seating new guests.
  • Operate the point-of-sale (POS) system and public address (P.A.) system.
  • Process payments accurately, including handling cash, making correct change, and using credit card machines.
  • Respond to customer telephone inquiries, take messages, and page guests as needed.
  • Promote our offerings, such as bowling specials, food, beverages, leagues, and upcoming events, through lane-to-lane interaction and sharing promotional materials.
  • Work a flexible schedule, including nights and weekends, as needed.
  • Perform other duties as assigned to support center operations.

Qualifications :

  • Must be 18 years of age or older.
  • Outgoing, friendly personality with a strong commitment to guest satisfaction.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Flexible availability, including nights and weekends.

    • How to Apply : Apply in person at :

    HeadPinz Naples

    8525 Radio Lane

    Naples, FL 34104

    📞 (239) 455-3755

    HeadPinz Naples is proud to be an Equal Opportunity Employer (EOE). Join our team and help create unforgettable experiences for our guests!

    Powered by JazzHR

    mlgoKwOJu2

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    Guest Service • Naples, FL, US

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