Sr. Technical Project Manager

Incident Management Manager

WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through our public and private online portals and WebMD the Magazine. WebMD is an Equal Opportunity / Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

This role will :

• Design, implement, roll out, and manage standardized incident management processes across the health vertical and multiple lines of business, ensuring strategic alignment, scalability, and continuous improvement.
• Drive continuous improvement and build partnerships with Engineering, SRE, Product, and Business teams.
• Provide senior leadership visibility, ensuring buy-in and accountability at every level, as well as an immediate resource for escalations.
• Facilitate immediate solutions during incidents, minimizing downtime and user / business impact.
• Own long-term corrective actions, including root cause analyses (RCAs) and remediation tracking.
• Serve as the hub-and-spoke connector across shared services, clarifying responsibilities and reducing silos.
• Lead the Code Blue process for high-priority business-critical incidents.

By centralizing both strategic and operational accountability, this role ensures incidents are handled swiftly, systematically, and transparently, while also building a proactive culture of operational resilience.

The ideal candidate must bring :

The Incident Management Manager will :

On-site requirements :