Customer Service Representative

Job Description

Job Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Sacramento, California. This is a long-term contract position that requires working on-site five days a week. The ideal candidate will play a vital role in addressing customer inquiries and ensuring exceptional service while collaborating with multiple departments.

Responsibilities :

• Actively listen to customer concerns and ask insightful questions to provide effective solutions.
• Direct or escalate calls to the appropriate team members while maintaining close coordination with other departments to resolve issues.
• Continuously expand knowledge of company procedures and transactions to enhance customer service capabilities.
• Report workflow or service-related issues to customer care leadership to mitigate potential impacts on operations.
• Perform tasks in compliance with company standards, training guidelines, supervisory instructions, and applicable regulations.
• Minimum of one year of experience in a call center environment.
• Strong proficiency in customer service within a call center setting.
• Ability to communicate effectively in Spanish is a significant advantage.
• High school diploma or equivalent; a college degree is preferred but not required.
• Excellent problem-solving skills and ability to work collaboratively with various teams.
• Strong organizational skills and attention to detail in handling inquiries and documentation.
• Familiarity with customer service tools and technologies.