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Senior Information Technology Assistant

Senior Information Technology Assistant

Westcliff UniversityCorona, CA, US
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Overview

Senior Information Technology Assistant at Westcliff University. The role provides comprehensive hardware and software support to ensure smooth operations across IT systems. You will be the go-to expert for troubleshooting, resolving technical issues, and providing training and guidance to staff.

Responsibilities

  • Hardware Support : Install, maintain, and troubleshoot computers, printers, and other IT hardware. Perform hardware upgrades and replacements. Ensure hardware is properly configured and optimized for end-users.
  • Software Support : Install, configure, update software applications and operating systems. Troubleshoot software issues and collaborate with vendors for licensing management.
  • Technical Assistance & Troubleshooting : Provide hands-on support to staff, in person and remotely. Diagnose and resolve issues in a timely manner. Document issues and resolutions.
  • System Maintenance & Updates : Perform regular checks, updates, and backups. Ensure systems comply with security policies.
  • User Training & Support : Offer training and develop user guides.
  • Collaboration : Work with IT managers on initiatives and projects.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • Minimum 3 years IT support experience with hardware and software troubleshooting. Proficiency with Windows operating systems.
  • Strong technical skills in hardware components, software installation and troubleshooting (e.g., Microsoft Office, network software, antivirus solutions); familiarity with networking concepts (TCP / IP, DNS, DHCP, VPN); experience with remote support tools and ticketing systems.
  • Soft skills : excellent problem-solving, strong communication, ability to work under pressure, and ability to work independently and as part of a team.
  • Desirable : Certifications such as CompTIA A+ or Microsoft Certified Professional; experience with cloud platforms (AWS, Azure); Experience with Active Directory and server management.
  • Working conditions : Ability to work in a fast-paced environment; on-call and weekend work as needed.
  • Disclaimer

    The above job description is intended to describe the general nature and level of work. It is not exhaustive. Westcliff University is an Equal Opportunity Employer.

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