Technical Support Representative

BeaconMedaes is seeking a skilled Technical Support Representative to provide first-class support for Medical Gas and Laboratory equipment. This is a full-time, on-site position based in Rock Hill, South Carolina. The role focuses on minimizing phone call waiting times and collaborating with other support team members to ensure multi-layered coverage and maintain low levels of lost calls.

Responsibilities are focused on the following :

• Aftermarket Technical Support (80%)

Provide BeaconMeds technical support to customers, field sales, field service and internal departmental personnel, regarding Medical Gas products marketed throughout the U.S. Review new products and product information from a field / aftermarket perspective to determine service feasibility and required aftermarket resources and / or services. Visit customer sites, as and when required, to inspect equipment in special and difficult cases which could not be resolved by BeaconMeds field operations. Evaluate and approve warranties, per warranty policy.

Approve warranties for both internal and external customers. Review BeaconMeds aftermarket feedback on product performance and operational issues. Forward feedback to appropriate departments / authorities / divisions and initiate corrective actions to bring these issues to prompt, satisfactory resolution. Liaise with technical support engineers at BeaconMeds to expedite the timely and appropriate resolution of service issues.

Perform assigned duties in accordance with BeaconMeds standards, while always striving to provide timely support for the Customer and field personnel. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people / employees considered necessary to get the job done. Perform other duties as assigned.

To succeed, you will need

Experience :

Education : 4-year technical or engineering degree or related experience

Skills :

Travel : Some travel to support field service activities may be required.

In return, we offer

Here at BeaconMedaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable - and innovation is a huge part of our lifeblood. Our brand promise, "Life is in the Details," represents one of our core values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they understand that medical gas is a life-safety system and a critical asset in healthcare facilities.

We offer attractive benefits including :

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