Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in White Plains, New York. This part-time position offers an opportunity for long-term growth, allowing candidates to showcase their skills and advance within the role. The ideal candidate will provide exceptional support to our department by assisting with deliveries, tracking drivers, and handling customer interactions.

Responsibilities :

• Manage customer inquiries, including resolving issues and providing timely updates.
• Process and issue credits accurately within the internal system.
• Create and manage special orders to meet client needs.
• Escalate complex issues to the appropriate team or department for resolution.
• Engage in dispatching responsibilities to ensure smooth operations.
• Conduct data tracking and entry in company systems to maintain accurate records.
• Collaborate with team members to improve service efficiency and customer satisfaction.
• Participate in on-site training to become proficient in system navigation and role-specific tasks.
• Proven experience in customer service, ideally in a call center or similar fast-paced environment.
• Strong communication skills, both written and verbal, with the ability to handle inquiries professionally.
• Familiarity with order entry and dispatching processes is a plus.
• Ability to multitask and manage back-to-back calls effectively.
• Proficiency in using computer systems for data entry and tracking.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Ability to adapt and learn quickly during training sessions.
• Previous experience in B2B customer interactions is highly desirable.