Senior Technical Support Engineer (Fluids) (Evanston)

Requisition # : 17100

Ansys is now a part of Synopsys. Synopsys, Inc. (Nasdaq : SNPS) accelerates technology innovation from silicon to systems. Catalyzing the era of pervasive intelligence, we deliver design solutions, from electronic design automation to silicon IP, to system design and multiphysics simulation and analysis. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. Learn more at www.synopsys.com.

Summary / Role Purpose

Join the Ansys Customer Excellence team to assist our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use advanced-level engineering knowledge along with Ansys AI-based platforms to make our customers successful. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your pervasive simulation knowledge, experience, and impact on the success of our customers and Ansys.

This position does not qualify for immigration sponsorship.

Key Duties and Responsibilities

• Deploy and exploit all available resources, including Ansys AI-based platforms to complement your engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys Fluids Products.
• Ensure high Customer Satisfaction and Customer Success that enable customers' usage / deployment / adoption of Ansys software
• Develop and strengthen long-term relationships with customers.
• Share your extensive knowledge and experience by creating & updating content to ensure the most relevant help and information is available for customers and internal colleagues.
• Lead and initiate team projects (e.g. content creation, process deployment, etc.).
• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements.
• Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy / relevance and subsequent corresponding human corrections.
• Be enthusiastic about learning and promoting how an LLM and other AI-based technologies can assist engineers' abilities to help Ansys customers.
• Develop subject matter expertise and specialization on Ansys simulation products and applications
• Learn and gain expertise in new technical areas as and when required for the team & personal development
• On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing.
• Participate in other strategic team and company initiatives, as needed

Minimum Education / Certification Requirements and Experience

Preferred Qualifications and Skills

Rewards and Benefits :

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Ansys, part of Synopsys, we want talented people of every background to feel valued and supported to do their best work. We consider all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.