Convergys is hiring : Customer Service Fashion Representative (Dutch-speaking) -
MediabistroBoston, MA, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExperience the power of a game-changing career If you’re looking to grow and be inspired, as a Customer Service Fashion Representative in Barcelona (Remote), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role As a Customer Service Fashion Representative on our team, you will : Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands - Take incoming calls from boutiques and shops and resolve demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Are proficient or bilingual in Dutch plus an advanced level of English - Have good disposition to work in a customer service environment - Have customer care skills – ability to listen to and understand the customers’ need - Can take ownership of, and progress calls to resolution or to escalate call to resolution - Working knowledge of IT Platform, equipment, and applications : Windows / MS Office / internet configuration Don’tWe’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.In this role, we offer benefits that help support your unique lifestyle : - Full-time 39 hours / week temporal contract : Monday-Friday 9.00 - 18.00 - Salary 19.103 euros gross / year + up to 1.200 euros gross / year in bonus - Central location in Barcelona - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses Experience the best version of you! We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.# Mission : ### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview : ### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO / AA / M / F / Vet / Disability Employer.
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Customer Service • Boston, MA, United States
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