CL Ops - Process Analyst

Process Analyst

Our Commercial Lines Operations team is currently seeking a Process Analyst out of Worcester, Massachusetts or Howell, Michigan. This is a full-time, exempt role.

Position Overview

The Process Analyst is responsible for, with support from the manager or senior team members, evaluating business processes, determining requirements, uncovering areas for improvement, and developing and implementing solutions to meet business goals. The Process Analyst will leverage process methodology and best practices to streamline workflows across the organization. In addition to process design work, the Process Analyst will be responsible for creating project plans, facilitating working sessions with cross functional teams, providing status updates and serving as a liaison between the project team, stakeholders and users. This role will primarily be focused on smaller to medium scope projects and supporting more complex business projects.

In This Role, You Will :

• Apply process methodology, such as lean and six sigma, to implement process improvements and achieve business goals.
• Synthesize information gathered during working sessions to identify process opportunities
• Document current state and any changes to processes and / or operating model
• Coordinate, develop materials for, lead, and actively participate in meetings or working sessions
• Manage projects, develop project plans, monitor deliverables and ensure timely completion of projects
• Identify and appropriately escalate potential risks, obstacles or dependencies.
• Provide management with updates on project status and key objectives.
• Effectively communicate insights and plans to team members and management.

What You Need To Apply :

Career Development :

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you at every level to grow and develop.

Benefits :

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

EEO Statement :

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex / gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law." As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at HRServices@hanover.com and include the link of the job posting in which you are interested.

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Compensation : The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.