Technology Standards & Alignment Manager MSP | Client-Facing IT RoleBmore Technology • White Marsh, MD, United States
Technology Standards & Alignment Manager MSP | Client-Facing IT Role
Bmore Technology • White Marsh, MD, United States
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job_description.job_card.job_descriptionCompetitive compensation Medical and retirement benefits Training and professional development A supportive environment focused on helping you become the best version of yourself Perform technology alignment reviews both onsite and remotely. Develop and maintain technical knowledge of the clients environment. Perform regular, proactive service at our clients sites. Help build and maintain our Standards Library. Minimize reactive issues. Identify technical risks. Drive down reactive support tickets from clients through regular ticket review. Build a strong relationship with the client. Update system documentation. Identify areas where clients are outside our technical alignment to the vCIO. Communicate with clients to keep them informed of incident progress and notify them of impending changes or agreed-upon outages. Improve customer service, perception, and satisfaction. Work within a team and communicate effectively. Develop in-depth knowledge of the Bmore service catalog and how it relates to clients needs. Document internal processes and procedures related to duties and responsibilities. Enter all time on service or project tickets as it occurs. Understand processes in CW Manage by completing assigned training materials and blueprints in the ConnectWise University Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Excellent listening and communications skills, both verbal and written Strong customer relationship skills Organized, detail-oriented, and self-motivated. Ability to follow detailed directions. Diagnosis skills of technical issues. Ability to provide and maintain detailed documentation. Service awareness of all BTGs key IT services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide IT services. Typing skills to ensure quick and accurate entry of service request details. Willingness to develop professionally. Ability to work with minimal supervision. Four-year college degree and / or equivalent Professional IT Certifications Experience with Python and PowerShell scripting. Worked in a Managed Services Provider (MSP) is a plus.
About the Role
The Technology Alignment Manager is a strategic technical role within Bmore Technology. Youll be responsible for proactively managing and standardizing client environments based on our best practices. This role is key to reducing reactive support issues and ensuring our clients systems are aligned with industry and internal standards. Success in this role is measured by your ability to :
- Reduce reactive tickets through proactive reviews and alignment.
- Build strong client relationships.
- Maintain accurate documentation and communicate effectively with internal teams.
If you thrive on being a subject matter expert, enjoy working across diverse client networks, and are eager to grow your technical expertise, this role could be a great fit.
About Us
Were a fast-growing Managed Services Provider (MSP) serving the mid-Atlantic and Southeast regions. Our team is built on collaboration, continuous learning, and delivering exceptional IT service. We offer a clear path for career advancement, technical training, and exposure to a wide range of client environments to help you grow into a senior technical role.
Essential Duties and Responsibilities :
Additional Duties and Responsibilities :
Knowledge, Skills, and / or Abilities Required :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational / Previous Experience Recommendations :
Compensation details : 55000-75000 Yearly Salary
PI6109bea3157a-31181-38527503
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Technology Alignment • White Marsh, MD, United States
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