Home Care Customer Success Manager

Job Description

Job Description

Company Description

About A Place for Mom

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day :

• Mission Over Me : We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things : We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team : We each own the outcome but can only achieve it as a team.
• Win The Right Way : We see organizational integrity as the foundation for how we operate.
• Embrace Change : We innovate and constantly evolve.

Job Description

The Home Care Customer Success Manager (Home Care CSM) will be responsible for the success and retention of their individual portfolio of home care customers. The Home Care Customer Success Manager will build deep relationships with a portfolio of home care agencies by onboarding, providing ongoing support, and driving conversion of A Place for Mom’s referrals for each agency. This role is critical to help our customers generate the highest return on their investment with A Place for Mom, expand our relationship with each customer, and increase retention.

To help achieve this, the Home Care CSM tracks and analyzes results for their account portfolio and communicates those results out to their accounts – offering insights into and suggestions for increasing activations and driving revenue.  The Home Care CSM will be evaluated by the performance of their individual portfolio of accounts on a quarterly basis.

Who you are :

The ideal candidate is both a sales person and an account manager who is highly competitive, results oriented and dedicated to working with our customer organizations to grow revenue.  You are an excellent communicator – both verbal and written – and have tremendous analytical and follow up skills.

The Home Care CSM works closely as a single supportive team with teams across A Place for Mom, including the Home Care Acquisitions, Data & Analytics, Care Advisors, and the rest of the Home Care Support Team, to achieve their goals by nurturing customer relationships and improving customer retention and performance. This position reports to the Manager of Home Care Customer Support.

What you will do :

Qualifications

Key Performance Indicators include but are not limited to

Additional Information

Compensation

All your information will be kept confidential according to EEO guidelines.

A Place for Mom  uses E-Verify  to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit  www.dhs.gov / E-Verify .

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