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Sr. Operations Manager, EA

Sr. Operations Manager, EA

VirtualVocationsRochester, New York, United States
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A company is looking for a Sr. Operations Manager to lead operational excellence and support a high-performing remote workforce.

Key Responsibilities

Provide leadership and direction to a team of remote Seasonal Managers

Monitor operational metrics and ensure program compliance and policy execution

Conduct coaching, mentoring, and performance reviews with seasonal leadership

Required Qualifications

3+ years of leadership experience in operations, customer success, or tax services

Strong knowledge of seasonal business operations and workforce planning

Experience working in a remote environment with distributed teams

Preferred Active Enrolled Agent (EA) or CPA certification

Proficiency in Microsoft 365, Slack, and professional tax software

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Operation Manager • Rochester, New York, United States

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