Customer Service Representative - Overnight / Weekend Schedule

Customer Service Representative

eMed is looking for a Customer Service Representative to join our team. This role will begin with a 4-6 week on-site onboarding and training program in our Downtown Miami office. Following successful completion, this role will be remote with an overnight schedule including 1 weekend day.

Essential Duties & Responsibilities

• Acquire a deep understanding of our business to deliver best-in-class service.
• Be helpful and take ownership to resolve customer situations.
• Identify the root cause of inquiries by asking probing questions to determine the best solution.
• Use the provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements.
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems.
• Exhibit a positive attitude and bring enthusiasm to work every day.
• Prepare product or service reports by collecting and analyzing customer information.

Knowledge, Skills, & Abilities

Qualifications

Benefits