Lifeline Enrollment Expert - Oakland, CA

Job Description

Job Description

Lifeline SIM partners with the nation’s largest Lifeline service providers to help local communities access free and low-cost wireless service. Our role as a bridge between major service providers and the community underscores our commitment to delivering top-notch customer service and maintaining strict compliance with regulatory standards. As a Lifeline Enrollment Expert, you’ll assist qualified individuals in getting connected using their own phone and a FREE Lifeline SIM card, fast, simple, and secure.

Key Responsibilities

Enroll eligible customers for Lifeline SIM service using their existing phone and a free SIM card and or device upgrades.

Conduct outreach in high-traffic community areas and organized events.

Verify documents and eligibility through secure, compliant systems.

Explain program benefits and maintain accurate daily records.

Assist customers with SIM activation, device setup, and troubleshooting.

Promote optional device upgrades and premium phone offers.

Meet or exceed daily and weekly enrollment goals.

About the Role

This position is ideal for independent, motivated individuals who enjoy face-to-face interaction and want to earn high performance-based income while helping others. You will engage with customers in community locations, retail settings, and local events to complete Lifeline enrollments and activations. This role is pivotal in enrolling eligible low-income consumers in the Lifeline program requires a deep understanding of the local community, including strong connections with various locations for organizing daily marketing events. The ideal candidate will possess excellent communication skills, the ability to handle sensitive information confidentially, and established local community networks.

Compensation and Schedule

• Competitive Performance based compensation
• Independent contractor position with bi-weekly pay.
• Flexible hours and self-managed schedule.

Why Join Lifeline SIM

Work in your local community helping people stay connected.

Advancement opportunities for high-performing

Requirements

High School  diploma or GED; advanced education or relevant certification preferred.

Experience in customer service, sales, or similar roles, with established community connections.

Knowledgeable about the Lifeline and the eligibility criteria.

Previous experience in field sales, community outreach, or customer service preferred.

Strong interpersonal and communication skills, capable of working autonomously and in a team.

Strong communication and interpersonal skills.

Detail-oriented and comfortable with digital enrollment tools.

Self-motivated, goal-driven, and organized.

Reliable transportation and ability to work locally.

Eligible to work as a 1099 independent contractor.

Bilingual fluency (English / Spanish) is highly preferred.

Committed to ethical practices and compliance with program and regulatory guidelines.

Benefits

Bi-Weekly Pay Schedule   for consistent and predictable earnings

High-Earning Potential   with performance-based bonuses

Flexible Work Schedule   - choose your own hours and territories

No Experience Required   - full training and ongoing field support provided

Work Locally   in your own community, no travel required outside your area

Fast Approvals and Simple Enrollment Process   - easy to learn and repeat daily

Opportunity for Advancement   into Team Lead or Supervisor roles

Independent Contractor Status   - control your own income and work pace

Supportive Leadership Team   with decades of industry experience

Meaningful Work   - helps individuals and families stay connected to essential wireless services

Requirements

Must be 18+ years old and legally authorized to work in the U.S. Must pass a background check Strong communication, empathy, and interpersonal skills Comfortable working in underserved, low-income, or rural communities Able to use a smartphone or tablet for mobile data entry Willingness to attend remote onboarding & training sessions Consistent access to internet, phone, and transportation (for field roles) Reliable transportation required for field roles Comfortable with performance-based compensation (no base salary) 1099 Contractor Status Bilingual or multilingual preferred but not required Able to work independently and hit lead submission goals