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Technical Solutions Consultant Graduate
Technical Solutions Consultant GraduateHewlett Packard Enterprise Development LP • Alpharetta, GA, US
Technical Solutions Consultant Graduate

Technical Solutions Consultant Graduate

Hewlett Packard Enterprise Development LP • Alpharetta, GA, US
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Overview

Technical Solutions Consultant Graduate. This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition : Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus on solving various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Management Level Definition : Applies basic foundation of a function\'s principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user contacts and proactive notification systems.

Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

Resolve incoming internal or external businesses and end user\'s problems via telephone and e-support.

Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).

Proactively assist customers to avoid or reduce problem occurrence.

Represent the company in a face to face customer location visit, industry conference / trade show, vendor meeting, etc.

Engages team members for support as required to ensure internal or external business and end user SLA demands are met.

Begin to partner with and assist the Sales Pursuit team.

Education and Experience Required

Completed Bachelor\'s Degree in Computer Science, Engineering or related field within 1 year of start date.

0-1 year of experience in related field

Knowledge and Skills

Excellent verbal and written communication skills in language to be supported.

Experience in troubleshooting in a technical environment.

Excellent analytical and problem solving skills.

Software and hardware knowledge of computing, storage and peripheral devices.

Advanced proficiency with case management databases and tools.

Superior customer service skills.

Phone and remote support experience. E-support experience.

Additional Skills

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiousity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let\'s Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

unitedstates#grads

Job

Services

Job Level

Entry

States with Pay Range Requirement

The expected salary / wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based on geographic location, work experience, education / training, and / or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at

https : / / myhperewards.com / main / new-hire-enrollment.html

USD Annual Salary : $45,400.00 - $96,200.00

Equal Opportunity

HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here : Equal Employment Opportunity

Hewlett Packard Enterprise is EEO Protected Veteran / Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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