Senior Analyst, Product Quality Operations

Senior Analyst, Product Quality Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Senior Analyst, Product Quality Operations will be a key contributor on the Quality Standards team who will support the execution and improvement of existing temperature monitoring and cold chain protection programs. This role will require an in-depth understanding of CVS pharmacy and MinuteClinic's cold chain practices and will ultimately be responsible to support the oversight of over 57k+ temperature monitoring devices across our 10,000+ Retail & Minute Clinic locations, ultimately protecting over $16B worth of inventory annually as well as $50M+ of financial, regulatory and reputation risk for the company. This individual will act as a subject matter expert on our SmartSense temperature monitoring platform, including both the software and hardware components. Additionally, this individual will manage requests through a centralized inbox, ranging from both complex to common issues while being expected to provide "white glove" support to internal and field colleagues requiring assistance.

The Senior Analyst within this space must exhibit excellent communication skills, execute as an effective individual contributor, while displaying strong collaboration skills as it is necessary to work strategically and cross functionally to influence our stores teams, field leadership, and internal business partners. This position will routinely interact with the following groups : Product Integrity, Patient Safety, Inventory, Regulatory, Service Channel / Facilities, Asset Protection, Legal, Compliance, Pharmacy Operations, and Field Leadership.

Primary Job Duties & Responsibilities

Cold Chain Monitoring and Equipment Management

• Act as Subject Matter Expert for our SmartSense system for our Retail and Minute Clinic locations, understanding all aspects of device, platform, and user functionality
• Support the management and maintenance of our SmartSense system, including the hardware and software components
• Exhibit strong problem-solving skills to collaborate with internal partners and field teams to solve complex issues pertaining to asset / device management
• Ensure store teams are supported with the highest levels of system integrity via corporate level support on common issues such as offline nodes and down gateways
• Effectively manage requests with a varying degree of complexity and urgency that come through our centralized inbox while achieving ideal SLAs for all inquiries (24-48 hours)
• Communicate and support field manager's and store teams' understanding and execution of temperature monitoring requirements
• Identify, escalate, and resolve any platform-related issues that may impact our ability to effectively utilize the SmartSense solution and / or monitor temperatures effectively

Data Strategy and Program Growth

Required Qualifications

Preferred Qualifications

Education

Bachelor's degree or equivalent relevant experience

Anticipated Weekly Hours : 40

Time Type : Full time

Pay Range : $46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :