Desktop Support Technician

Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Desktop Support Technician to join our team in Edison, New Jersey (US-NJ), United States (US). This role will be working mainly in Hackensack but from time to time must be flexible to work in other locations. On-call rotation / holiday and occasional weekend support. This role requires working onsite daily at our client's facility and may require a Flu vaccination on or before start date to the extent required by applicable law.

Responsibilities

• Perform moderate-to-complicated configuration and repair of desktop / notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop / notebook computer equipment.
• Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one-on-one or group settings via in person, phone, email, and video conferences.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Diagnose and resolve product performance problems using advanced tools and technical knowledge; identify issues caused by firewall, proxy, or anti-virus software.
• Break / Fix (Hardware and Software) – perform troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals; diagnose and resolve product performance problems using advanced tools / knowledge.
• IMAC – Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
• Ticket and workload management utilizing customer provided ticketing system.
• Physical ability to lift and move hardware.

Basic Qualifications

Preferred Skills

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. In-office attendance may be required for meetings or events depending on business needs. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form at https : / / us.nttdata.com / en / contact-us.

NTT DATA endeavors to make https : / / us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https : / / us.nttdata.com / en / contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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