Systems Administrator Senior

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Overview

The Salesforce Systems Administrator is responsible for maintaining, optimizing, and monitoring the performance of the Salesforce platform under regular supervision. This includes creating reports and dashboards, providing ticket support, managing data and system security, and staying up-to-date on the platform's tools, capabilities, and upgrades.

Job Location

Address : 150 N 18th Ave, Phoenix, AZ 85007

Posting Details

Salary : $79,200

Grade : S25

Job Responsibilities

• Maintain Salesforce applications and components (validations, workflows, page layouts, approval processes, user accounts, permission sets, profiles, roles, queues, cases, workflows, and related tasks).
• Create standardized and ad-hoc reports and dashboards; provide proactive and reactive application and data management support.
• Monitor system performance and health; participate in internal audits; assist with upgrades and patches as required.
• Follow data governance policies; use deduplication tools to scrub duplicate or erroneous data; troubleshoot data issues with developers and users.
• Follow security guidelines; collaborate with teams to identify business needs and technical approaches to support initiatives through Salesforce; evaluate integration approaches as directed; use sandbox environments for testing and demonstrations.
• Develop standard operating procedures for data access and analysis; document errors and changes to data objects; maintain archival processes in sync with production; document data requirements with logical diagrams.
• Train and support end users on Salesforce usage; assist in training new users and expand Salesforce skills across the organization.
• Other duties as assigned (typically 5% - 10%).

Knowledge, Skills & Abilities (KSAs)

Qualifications

Selective Preference : Associate's degree plus 1 – 3 years of database administration experience, or equivalent. Preference given to Salesforce administrator experience or Salesforce Administrator certification.

Pre-Employment Requirements

All newly hired State employees must complete E-Verify. The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer.

Benefits

The State of Arizona provides a comprehensive benefits package including medical / dental insurance, paid vacation and sick time, paid parental leave, holidays, wellness programs, life and disability insurance, retirement plan, and other benefits. Remote work may be available as a management option. See official benefits page for details.

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