Assistant Banking Center Manager

Our Assistant Managers provide the highest level of customer service in a positive, courteous, and enthusiastic manner to all colleagues, clients, and the community. The Assistant Banking Center Manager assists in the management of the daily operations and sales results of the banking center. This individual will assume full responsibility for the banking center in the absence of the Banking Center Manager.

Essential Job Functions / Responsibilities

• Maintains a superior knowledge of all Bank products and services
• Coaches and develops the team
• Assists with managing the team to sales & service objectives
• Achieves individual sales / referral goals
• Provides a high level of customer service through quality conversations
• Actively refers to business
• Responds to questions on complicated accounts. Resolves customer conflicts.
• Opens new consumer and business accounts, including IRAs, following our LifeDesign new account sales process
• Takes and onboards consumer loans and accepts Home Equity Loans
• Conducts outbound phone calls to our clients to deepen relationships
• Ensures security and confidentiality of customer information.
• Provides strong leadership and supervision to the team as required. Actively provides coaching and mentoring
• Maintains a strong knowledge and adheres to all Fidelity Bank Policies and Procedures
• Ensures all security policies and procedures are followed
• Maintains strong relationships with all lines of business.
• Performs other duties as assigned.

Qualifications

We are an Equal Opportunity Employer and welcome applications from diverse candidates.

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