BHCC Admissions Supervisor

Breakthrough Makers Wanted

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric careand your career.

About The Job

The Behavioral Health & Crisis Center Admissions Supervisor position provides 24 hour 7 days a week supervisory coverage and leadership for the Admissions Team. Assures staff adherence to all departmental policies and procedures that have been developed to ensure effective and efficient quality service to patients and families.

What You Will Do

• Serves as initial contact with referral sources and potential patients, coordinates the referral and intake process.
• Determines appropriate level of care, facilitates the admission process and maintains communication with referral sources, families, patients and unit staff.
• Completes preliminary insurance verification / pre-certification.
• Adjust work schedules to correspond with fluctuations of office hours and / or patient volumes.
• Responsible for training and educating admissions personnel to assure that they accurately acclimate to the functions of the job.
• Ensures staff follows proper procedures for registration.
• Work with Manager to review reports and feedback from the billing offices (HB and PB). Analyze errors and provide feedback to employees. Monitor work queues and complete as necessary. Review staff registrations and perform random audits for tracking purposes to assure staff compliance.
• Familiarity with all Downtime procedures so department can function during system outages.
• Monitors EPIC : patient tracking, registrations, productivity reports.
• Assures that patients, families and visitors arriving to BHCC are immediately greeted in a courteous manner. Assures that patients receive excellent customer service through their visit.
• Assists with recruitment, hiring, firing, disciplinary action and training of staff.
• Ensures new staff successfully complete probationary period.
• Coaches and develops direct report staff.
• Maintain employee records for attendance and performance counseling in a timely fashion.
• Ensure high staff meeting attendance.
• Ensures 100% of the staff complete hospital mandatory education.
• Attend Leadership meetings to review and design plans for departmental education, changes, updates and quality concerns. Communicate results to staff.

Education

Experience

Knowledge, Skills and Abilities

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine.

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

This job is eligible for an incentive program.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting.