Company Overview
Neal R. Gross and Co. is a leading Court Reporting and Transcription services company, having proudly provided nationwide services for more than 45 years and have been regarded as a leading professional court reporting and transcription service company. With headquarters in Washington, DC, we serve private industry, large and small law firms, local, state and federal government agencies, associations, meeting planners, nonprofits, and courts.
Position Overview
We are seeking a highly motivated experienced Program Manager to lead Cross-functional teams and manage programs from concept through launch. This role requires strong leadership, communication and organizational skills to ensure successful delivery of customer programs on time and to the highest standards. Part of your duties may include providing strategic guidance to project managers and teams to ensure that project and program goals align with Neal R. Gross & Co.'s core objectives. Court Reporting & Transcription industry knowledge / experience preferred but not required.
Responsibilities :
Personnel Supervision & Service Management
- Oversee contractor and staff personnel.
- Ensure timely and consistent delivery of support services.
Staffing & Recruitment
Manage all hiring activities : advertising, screening, interviewing, reference checks.Ensure compliance with security clearance requirements.Skills & Resource Management
Maintain subcontractor arrangements.Ensure staff have required skills, knowledge, and privacy / confidentiality training.Billing & Financial Management
Assemble billing data and justification materials.Prepare responses to customer billing rejections.Generate, distribute, and track invoices.Report on invoice status and deliverables invoiced vs. pending.Customer Furnished Media Management
Track and report on all customer furnished media.Ensure safekeeping of materials; submit breach notifications as required.Comply with customer breach notification requirements.Reimburse customer for any customer furnished media lost or stolen.Subcontractor Management
Identify, qualify, and negotiate with subcontractors.Review subcontractor invoices.Ensure subcontractor compliance with confidentiality, privacy, and security requirements.Quality Assurance
Implement and maintain QA / QC systems to meet all contract and task order requirements.Requirements
High-level management and leadership skillsAbility to schedule and manage tasks effectivelyConflict resolution and problem-solving skillsRisk ManagementWritten and verbal communication sillsTeamwork and motivational skillsOrganizational and multitasking skillsProject management3+ years of program / project management experienceProven track record of managing multiple programs simultaneouslyWillingness and ability to obtain public trust security clearanceCourt Reporting / transcription industry knowledge & experience preferred but not requiredBenefits
We offer a comprehensive benefits package to support your well-being and career :
Competitive compensation package.Medical and dental insurance coverage.401k with employer matchPaid vacation days plus federal holidays.Parental leave.Job security for high performers, with many employees having tenure of 10+ yearsA dynamic work environment with supportive colleagues and extensive opportunities for professional growth.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.