Customer Care Specialist

A company is looking for a Customer Care Specialist.

Key Responsibilities

Respond to customer inquiries through various communication platforms

Direct messages and concerns to appropriate personnel for resolution

Maintain understanding of products, services, and policies to assist customers effectively

Required Qualifications

At least 3 years of experience in a customer service role, preferably in a school-based environment

A minimum of a high school diploma or equivalent (GED) is required

A bachelor's degree in a relevant field is strongly preferred

Proficient in Zoom, Microsoft Office Suite, and Google Suite

Ability to work independently and collaboratively as part of a team