Executive Director

Job Description

The Executive Director (ED) leads overall operations of the community to deliver safe, compliant, and exceptional resident experiences while meeting census, quality, and financial goals. The ED champions the company mission and culture, ensures regulatory readiness, builds high-performing teams, and serves as the face of the community with families, referral partners, and regulators.

Essential Functions

• Build and lead a high-performing leadership team; set goals, coach, and hold accountability.
• Ensure fair, consistent performance management (coaching, evaluations, corrective action) aligned with Company policy and all applicable laws and our EEO / anti-harassment policies.
• Ensure daily operations meet or exceed state / local licensure standards, life-safety codes, and company policies.
• Ensure resident admissions align with community license and service capability.
• Maintain accurate records, policies, and procedures; communicate effectively with residents, families, staff, and regulators.
• Partner with Health & Wellness leadership to ensure care plans are implemented, monitored, and documented.
• Safeguard residents’ rights and dignity; address concerns promptly; ensure timely incident reporting and follow-up.
• Own community P&L results within approved budgets (labor, supplies, OT, agency use, capital).
• Oversee billing and A / R accuracy and timeliness; implement spend controls; review monthly financials and action plans.
• Provide required reports to the Regional Director / Corporate on census, quality, staffing, and financial performance.
• Act as sales leader for the community; partner with Sales / Marketing to execute the sales plan.
• Drive occupancy growth and payer mix goals; build / referral relationships (hospitals, physicians, senior services, faith and civic groups).
• Lead family and community engagement to strengthen reputation and retention.
• Chair or actively lead the Safety Committee; ensure OSHA compliance, injury / illness prevention, hazard communication, exposure control, and workers’ comp claim management.
• Ensure preventive maintenance schedules, emergency preparedness drills, and vendor / service performance meet standards.

Qualifications