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Account Manager - Special Hazards

Account Manager - Special Hazards

Tech ElectronicsSaint Louis, MO, US
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Job Description

Job Description

Who is Tech Electronics?

We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest.

At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.

Why Tech Electronics?

At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.

We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!

What's in it for you?

  • Health, Vision & Dental Insurance on DAY ONE
  • Company cell phone
  • Paid Time Off & Accrued Personal Time
  • Tuition Reimbursement
  • Long term & Short-term disability
  • Generous Holiday Schedule
  • Relaxed Family Culture
  • Teladoc, SurgeryPlus, & other medical benefits

Job Summary :

The Special Hazards Account Manager is responsible for managing and growing a portfolio of accounts that involve specialized fire protection, fire detection, or risk management systems. This role requires knowledge of special hazard systems (e.g., clean agent systems, water mist, CO₂ suppression, etc.), strong client relationship management skills, and the ability to coordinate with engineering, and field service teams.

Key Responsibilities :

Account Management

  • Maintain a thorough understanding of the Company's Customer Lifecycle Management sales and marketing strategy.
  • Develop and maintain strong long-term business relationships with assigned suppression contractor accounts and other construction stakeholders such as General Contractors, Architects, Engineers, Consultants and Authorities having Jurisdiction.
  • Develop and sell special hazards suppression solutions directly to end-user customers as needed.
  • Identify key decision makers within assigned and prospective accounts.
  • Conduct regular client reviews to assess satisfaction with Tech's products and services and evaluate performance with account.
  • Pursue and sell extended system maintenance, inspection & testing, and monitoring contracts with end-user customers.

    • Sales and Business Development

  • Identify new business opportunities, pursue new special hazards opportunities, and grow market share for special hazards fire suppression systems.
  • Prepare proposals, estimates, and technical scopes of work in coordination with pre-sales engineering team.
  • Negotiate contract terms and close sales opportunities.
  • Meet or exceed sales goals and key performance indicators.
  • Use CRM systems to manage accounts, key account contacts, opportunities, key activities, client communications, and sales forecasting ensuring all data is kept accurate and current.
  • Cooperate with suppliers to secure mutual business through joint sales calls.
  • Attend and / or host sales, product, and other company meetings as needed.
  • Facilitate and assist with coordinating seminars, educational events, and presentations for current and prospective customers.

    • Technical Expertise

  • Understand and communicate the technical requirements of special hazards systems.
  • Be able to identify opportunities for special hazards applications.
  • Collaborate with designers, engineers, and project managers to design and propose systems to meet code requirements, client needs, and budget constraints.
  • Stay current with NFPA codes and standards and industry best practices.
  • Stay current with product developments, industry trends, and competitive landscape.

    • Project Coordination

  • Ensure proposed systems comply with all applicable regulations and customer requirements.
  • Support project execution by coordinating with internal teams and third-party vendors as needed.
  • Assist operations team in resolving any client or technical issues throughout the project lifecycle.
  • Maintain accurate records of proposals, contracts, change orders, and service agreements.

    • Qualifications :

  • 3+ years of experience in fire protection, fire risk management, or a related industry.
  • Working knowledge of special hazard systems (e.g., clean agent, foam, water mist, dry chemical, CO₂).
  • Working knowledge of how to read and interpret applicable Building and Fire codes.
  • Strong communication, negotiation, and presentation skills.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to travel as needed (25-50%).

    • Preferred Qualifications :

  • NICET certification (Level II or higher in Special Hazards Systems or Fire Suppression) or willingness to achieve.
  • Experience with the design and estimating of special hazards suppression systems.
  • Experience working with or selling within the new construction channel.
  • Experience reading and interpreting construction plans and specifications.

    • Key Competencies :

  • Customer Focus
  • Technical Aptitude
  • Attention to Detail
  • Time Management
  • Problem Solving
  • Team Collaboration

    • We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    We are a drug free workplace. Employment is contingent on passing a drug test.

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