Customer Chat Support SpecialistVirtualVocations • Lafayette, Louisiana, United States
Customer Chat Support Specialist
VirtualVocations • Lafayette, Louisiana, United States
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A company is looking for a Customer Chat Support Representative to enhance customer service experiences in mental health wellbeing.
Key Responsibilities
Respond to incoming chats and calls, providing resources and support for members' needs
Assess client needs, research information, and document interactions accurately
Recognize crisis situations and triage calls as necessary while maintaining confidentiality
Required Qualifications
1-3 years of experience in customer service
Basic computer knowledge
Proficiency in all Microsoft Office Applications
High School Diploma or GED
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Customer Support Specialist • Lafayette, Louisiana, United States
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