Talent.com
Head of Customer Support
Head of Customer SupportAggreko • New Iberia, LA, US
Head of Customer Support

Head of Customer Support

Aggreko • New Iberia, LA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Head Of Customer Support

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We are hiring immediately for a Head of Customer Supporta role that is critical in making sure our customers get the electricity, heating and cooling they need.

Why Aggreko? Here are some of the perks and rewards.

  • Work from home and in a local service center
  • Competitive compensation
  • Low-cost medical plan option available
  • Paid training programs and tuition reimbursement.
  • Sales career growth potential in expertise, leadership and across territories
  • Safety-focused culture

What you'll do :

  • Lead and develop a high-performing revenue cycle team, fostering a culture of excellence and accountability focusing on customer experience throughout the cycle.
  • Coordinate hiring efforts to ensure the team is adequately staffed and trained to meet business needs.
  • Establish accurate methods for project / job quoting by utilizing scope matrices, labor and freight calculations, and greener upgrade calculators.
  • Establishing clear lines of delineation between project management and transactional business flow with defined supporting decision processes.
  • Collaborate with senior business leaders, specifically project managers and sales management to align quoting processes with business objectives.
  • Delivering Technology and associated process focused on simplification of employee workflow and ease of customer receipt impacting their experience.
  • Develop and implement strategies to reduce days sales outstanding (DSO) and enhance cash flow.
  • Streamline and simplify the customer invoicing process, with a focus on D2I improvements, accuracy, and a clearer, more customer-friendly experience.
  • Redesign the customer delivery model to enhance service qualityboth internally and externallythrough more efficient and responsive processes.
  • Strengthen data accuracy and operational consistency, particularly around task timeliness, end-of-hire processes, credit handling, and change order management.
  • We're experts, which means you'll have the following skills and experience :

  • 5- 10 years of Customer Support as a Leader
  • Manage billing and collections processes to improve working capital KPIs, speed and accuracy of invoice, enhanced customer experience throughout this process ensuring timely and effective collection of receivables.
  • Proficiency with CRM systems (i.e., Salesforce, Dynamics, or similar systems)
  • Bachelor's degree or relevant experience
  • We recruit the best talent. Apply now and help us keep the power on.

    Equity, diversity and inclusion at Aggreko

    We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

    We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    serp_jobs.job_alerts.create_a_job

    Head Of Customer Support • New Iberia, LA, US

    Job_description.internal_linking.related_jobs
    Opener

    Opener

    Planet Fitness - PF Baseline Fitness • New Iberia, LA, US
    serp_jobs.job_card.full_time +1
    Job Title : Customer Service Representative.Status : Full Time / Part Time / Non-Supervisor / Non-Exempt.Responsible for new member sales and creating a positive member experience by providing a superior l...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Lead Sales Consultant

    Lead Sales Consultant

    Alleviation Enterprise LLC • New Iberia, LA, US
    serp_jobs.job_card.full_time
    We are currently seeking to incorporate a seasoned and assertive sales professional who demonstrates a resolute aspiration for leadership. The role will encompass selling and cultivating a strong cl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Support Coordinator

    Support Coordinator

    VOLUNTEERS OF AMERICA SOUTH CENTRAL LOUISIANA • Lafayette, LA, US
    serp_jobs.job_card.full_time
    Monitor service delivery of caseload.Review referrals and assess program eligibility.Complete intake and initial assessment of services timely. Adheres to all of the OAAS policies, procedures and ti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Community Outreach Sales Representative - Centerville, LA

    Community Outreach Sales Representative - Centerville, LA

    Swyft Fiber • Centerville, LA, US
    serp_jobs.job_card.full_time
    Community Outreach Sales Representative.Responsible for selling products and services offered by the company to current and new clientele in a face-to-face environment.Essential Duties & Respon...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Service Advisor

    Service Advisor

    Chabill's Tire and Auto Service • Youngsville, LA, US
    serp_jobs.job_card.full_time
    Career path & Advancement Opportunities.Supplemental Insurance (Dental, Vision, Short and Long Term Disability, etc.We are looking for a high-performing Service Advisor to join our successful t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting USA • Morgan City, Louisiana
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Licensed Marriage & Family Therapist (LMFT) - Telehealth

    Licensed Marriage & Family Therapist (LMFT) - Telehealth

    Brightside Health • Maringouin, LA, US
    serp_jobs.job_card.full_time
    Licensed Marriage and Family Therapist (LMFT).At Brightside Health, were redefining remote therapy and telehealth with evidence-based, human-centered mental health care. As a LMFT, youll deliver tra...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Head Teller

    Head Teller

    Home Bank • Saint Martinville, LA, US
    serp_jobs.job_card.full_time
    This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenanc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    HR intern

    HR intern

    TSL Insurance Group, Inc. • Franklin, LA, US
    serp_jobs.job_card.full_time
    serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Support Manager - Baton Rouge - Home Furniture Plus Bedding

    Support Manager - Baton Rouge - Home Furniture Plus Bedding

    Home Furniture Plus Bedding • Baton Rouge, LA, US
    serp_jobs.job_card.full_time
    Lead, Inspire, and Make an Impact – Right Here in Baton Rouge!.Home Furniture Plus Bedding, a Top 100 Furniture Retailer and employee-owned company, is looking for a Support Manager to join o...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Legal and Claims Administrator

    Legal and Claims Administrator

    Broussard Brothers Inc • Abbeville, LA, US
    serp_jobs.job_card.full_time
    Legal & Claims Administrator.This candidate will be responsible for providing legal administrative support across and assisting the General Counsel and various departments with risk and claims ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Dredge Deckhand

    Dredge Deckhand

    Helix Resources, LLC • Morgan City, LA, US
    serp_jobs.job_card.full_time
    Morgan City, LA and surrounding area.Loading and unloading cargo or luggage, relaying important information to the crew, maintaining ship equipment, assisting with watchkeeping duties, and ensuring...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    EPO Support - Coordinator 3

    EPO Support - Coordinator 3

    University of New Orleans • Baton Rouge, LA, US
    serp_jobs.job_card.full_time
    Serve as liaison between LDH and facilities statewide that have elected to participate as outstation sites by negotiating Memorandums of Agreement (MOA) and ensuring that all required agreements an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Benefits Sales Representative

    Benefits Sales Representative

    Murrill McDaniel Agency • Maringouin, LA, US
    serp_jobs.job_card.full_time
    Crafting Brighter Futures for Families.At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose : ensuring a brighter future for eve...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Spanish and French Teacher

    Spanish and French Teacher

    Focused Staffing • Broussard, LA, US
    serp_jobs.job_card.full_time
    Spanish and French Teacher (Middle and High School).Focused Staffing Group is seeking a dynamic and engaging World Language teacher to teach Middle and Upper School Spanish and French.The World Lan...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion Edge • Morgan City, LA, United States
    serp_jobs.job_card.full_time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    SAAS Support Manager

    SAAS Support Manager

    365 Labs • Baton Rouge, LA, US
    serp_jobs.job_card.full_time
    Location : Baton Rouge, LA (No-Remote).Labs is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed to delivering exceptional cu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Workplace Associate (Shipyard Support)

    Workplace Associate (Shipyard Support)

    Saronic • Franklin, LA, US
    serp_jobs.job_card.full_time
    Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted