Guest Service Agent
Holiday Inn Boston Cambridge AreaSomerville, MA, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionPrevious customer service experience Excellent communication and interpersonal skills Ability to work in a fast-paced environment Proficiency in MS Office and hotel management software Flexibility to work shifts, including evenings, weekends, and holidays Compensation : $19.00 per hour, paid bi-weekly Health, dental, and vision insurance Paid time off and vacation Employee discounts on hotel stays Career advancement opportunities
Description of the role :
The Guest Service Agent at Holiday Inn Boston Cambridge Area inSomerville, MA is responsible for providing exceptional customer service to guests and ensuring their satisfaction during their stay.
Responsibilities :
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and requests promptly and professionally
- Provide information about hotel services, facilities, and local attractions
- Manage reservations and bookings efficiently
- Resolve guest complaints and issues in a courteous manner
- Maintain a clean and organized front desk area
- Collaborate with other departments to ensure guest needs are met
Requirements :
Benefits :
About the Company :
Holiday Boston Inn Cambridge Area is a premier hotel located inSomerville, MA. We are committed to providing outstanding hospitality services and creating memorable experiences for our guests.
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Guest Service Agent • Somerville, MA, US
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